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Job Vacancies and Apprenticeship Opportunities for Young People in Edinburgh, Midlothian and East Lothian.

Account Manager - Modern Apprenticeship - 17938

12/7/2022

 
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Contract: Permanent
Salary: £14,000 per annum, increasing to £15,000 after 6 months
Employer: DaXtra Technologies
Closing Date: Tuesday 23 August


The Account Manager’s role is to oversee a portfolio of assigned customers (after initial 3 months’ training) and develop good relationships with clients. You will liaise with internal teams to improve the customer experience. You will work towards Digital Applications Support at SCQF Level 6.

Employer:       
 
Headquartered in the UK, the Daxtra Group consists of entities in several countries worldwide. The company develops and sells software as a service (SaaS) to the recruitment industry. The group has a strong trading record across the last two decades, has adapted well to global pandemic and through recent product development and global expansion is well placed to continue to grow over the coming years.
 
Environment:
 
Reporting to the Client Services Manager/Lead Account Manager, you will be working as part of the account management team in the Musselburgh office. Hybrid working (3 days from home, 2 from office).
 
What might a day in this role look like?

  • Support the team with contacting their clients to arrange review calls and complete the review prep, summary of call where needed.  This will be until you are past your 6 months then will be responsible for own clients only, unless covering other account managers during annual leave etc.
  • Call and email clients to arrange the review meetings/calls.
  • Send diary invite out for meetings/conference calls.
  • Update client information on internal Salesforce CRM.
  • Listen to review calls and write summaries.
  • Manage client emails and calls in timely manner and keep your clients updated on progress of any requests.
  • Review and manage any client support tickets and, if/when required, get involved to help resolve the issue.
  • Support the account management team with any other requirements when needed.
  • Using Office 365 suite (Outlook, SharePoint, Teams, OneDrive, Word, Excel, PowerPoint)
  • Using project management and support software/tools (Jira, Basecamp, OTRS)
  • Create technical change requests and contracts for clients.
  • Be own driver for product knowledge and development of systems knowledge.
  • Lead your own development through your PDP and company resources (Systems/Staff/Management).
  • Share best practice and help support the account management team.
 
What will I learn?
 
You will work towards Digital Applications Support at SCQF Level 6.
 
What qualifications/skills are required?
 
We are looking for a confident individual to join the existing team of qualified apprentices. You should have strong communication skills and able to work as part of the team or individually where needed and not be afraid to pick up the phone to call clients.

  • No minimum qualifications
  • Attention to detail
  • Good problem solving skills
  • Good time keeping
  • An interest in software/technology is an advantage
  • Aged 16-19 preferred.
Apply Now

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If you are in Edinburgh, contact the Edinburgh Guarantee: edinburghguarantee@edinburgh.gov.uk or 0131 529 3525
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