Administrative Office Assistant - Modern Apprenticeship - 18011

Contract: Fixed Term - 12 months
Salary: £11,700 per annum
Employer: A medical centre based in the southside area of Edinburgh
Closing Date: This position will close when a suitable candidate is found

This is a varied role that will see you offering a range of patient care activities including receiving, assisting and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective manner. You will work towards SCQF Level 6 Business and Administration.

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Employer:       
 
A medical centre based in the southside area of Edinburgh.
 
Environment:
 
As first point of contact for our patients, your focus will be on ensuring patients and visitors to the practice receive the best possible service. You will provide a professional, efficient and friendly reception service for all patients and other visitors and you’ll enjoy making a difference to every person who walks through our doors.
 
What might a day in this role look like?
 
This is a varied role that will see you offering a range of patient care activities including receiving, assisting and directing patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective manner, including signposting patients to the most appropriate service using in-house guidance.
 
The duties and responsibilities to be undertaken by members of the reception and admin team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader, dependent on the current and evolving workload and staffing levels.
 
Patient/Customer Care:
 

• Meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner.
• Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
• Liaise with district nurses, midwives and other professionals within the community teams, on behalf of patients.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Ensure that excellent patient care is being delivered at all times.
• Play an active role in the co-ordination and review of patient surveys.
• Offer solutions and actively listen to patients to resolve issues.
• Deal with complex and sensitive issues.
• Receive specimens for laboratory analysis from patients and advise patients of their test results on request.
• Arrange patient transport as directed.

 
Operations:
 

• Process telephone requests for appointments, visits and telephone advice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Book appointments ensuring sufficient information is recorded to ensure retrieval and accurate notes and use of the medical record.
• Monitor flow of patients into consulting and treatment rooms.
• Maintain and monitor the practice appointments system, adding clinics and amending slots as directed.
• Collate patient data as directed.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

 
Prescriptions:
 

• Receive requests for repeat prescriptions from patients, pharmacy and care home staff, and process these in a timely and accurate manner and distribute signed prescriptions on request.
• Deal with prescription enquiries that other members of staff are unable to answer from patients and local pharmacists.

 
What will I learn?
 
The successful candidate will be enrolled onto SCQF Level 6 Business and Administration.
 
What qualifications/skills are required?
 

• Minimum National 4/5 in English and Maths
• Confident communicator
• Well organised
• Attention to detail
• Able to use initiative
• Positive and friendly attitude.

 

Email CV and cover letter