Business and Administration Band 3 - Modern Apprenticeship - various - 18141

Contract: Permanent 
Salary: £25,468 - £27,486 per annum (subject to qualification)
Employer: NHS Lothian
Closing Date: Friday 9 June

Based at one of 3 locations across Edinburgh, you will be supported in your role to develop and enhance your administrative/IT skills while carrying out a range of duties within a busy healthcare environment. You will work towards SVQ Level 2 Business and Administration and embed the learning into practice.     

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Employer:       
 
NHS Lothian is responsible for meeting the health needs of circa 800,000 people living in and around Edinburgh and the Lothians. We employ approximately 27,000 staff and provide a comprehensive range of primary, community and acute care services for the populations of Edinburgh, Midlothian, East Lothian and West Lothian. Across all areas of care, we seek to provide specialist and general services fairly and efficiently and to the highest standards. NHS Lothian offers excellent career prospects and a wide range of job opportunities for potential employees. NHS Lothian is proud to offer all staff members opportunities for training and development as well as excellent staff benefits. 
 
Environment:
 
The posts will be based at the following locations:

• Pharmacy – Primary Care (Secretary)
• Medicine and Cancer Service – Western General Hospital (Medical Secretary)
• Flow Centre – Astley Ainslie Hospital.

 
What might a day in this role look like?

• Maintain an effective records system by the accurate retrieval, filing and storage of all notes using terminal digit and straight numerical filing systems
• Ensure case notes are made available for all patients attending clinics, tracking and locating any missing notes
• Provide reception service for all patients/visitors including greeting and directing patients
• Record patient details to out-patient waiting lists as appropriate
• Produce patient letters from database and send to patient with appropriate accompanying documentation
• Handle telephone enquiries; liaise with ambulance staff, patients, relatives, and members of the public and government agencies.

 
What will I learn?

• SVQ Level 2 Business and Administration and embed the learnings into practice
• The underpinning knowledge units include Digital Skills, Minute Taking, Office 365 Software Skills, Effective Email and Template Creation, and Medical Terminology
• Embed essential employability skills to support career development
• Effective planning and organisational skills
• Enhance your administrative and IT skills within a busy healthcare environment
• Understanding of working in a healthcare environment
• Working alongside multiple teams to support the delivery of high quality patient care
• Increase confidence in dealing with the public and effective communication skills in the workplace
• How to establish a report with a multi-disciplinary team and gain the confidence of patients and relatives
• How to address the equality and diversity needs of patients, relatives and staff
• Support to develop further on successful completion of the Modern Apprenticeship through an established career pathway.

 
What qualifications/skills are required?

• National 4 or above in English and Maths or Core Skills at Level 4 at grade C or above, which were achieved within another qualification
• Alternatively, if you have completed a Foundation Apprenticeship in Business Skills, Financial Services or Accountancy
• 16 - 24 years of age (or up to 29 if you have a disability or have lived experience of the care system)
• Evidence of working as part of a team could have been gained from prior work experience, within education, any volunteering you may have done or if you have completed any awards such as The Duke of Edinburgh’s Award)
• Align to the NHS Lothian Values and work to these every day
• Passion for working within a healthcare setting and making a real difference in people's lives
• committed to doing your best and completing the Modern Apprenticeship with a positive attitude to the programme.

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