Business Finance Administrator - Modern Apprenticeship - 17789

Contract: Fixed Term - 12 months
Salary: £12,506 - £12,987 per annum
Employer: An insurance agency based in the west of Edinburgh
Closing Date: This position will close when a suitable candidate is found

This is an office based customer service position which requires the ability to multi-task and understand the need to create and maintain relationships with our customers. You will work towards SCQF Level 6 Business and Administration Modern Apprenticeship.

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Employer:
 
An insurance agency based in the west of Edinburgh.
 
Environment:
 
This is an office based customer service position which requires the ability to multi-task and understand the need to create and maintain relationships with our customers. This is a fantastic opportunity to join an experienced team as we look to grow our business in the coming years. There is potential for a permanent contract on completion of the Modern Apprenticeship.
 
What might a day in this role look like?
 

• Provide administrative support for the daily running of the office
• Assist in the administration of new and existing accounts
• Answer incoming customer service calls
• Make outbound calls to existing and new customers
• Work through an insurance training programme to become licensed in motor and personal insurances
• Work with the agency training and competence supervisor to be signed off as a competent seller within the required timescales
• Ad hoc duties that assist the agency and increase your knowledge/experience.

 
What will I learn?
 
SCQF Level 6 Business and Administration Modern Apprenticeship.
 
What qualifications/skills are required?
 
As an ambitious, friendly individual, we expect you to show initiative, be organised and be driven to provide outstanding customer service and expert advice to our customers and support the agency in handling existing accounts.
 
The entry level requirements are:
 

• National 5 (essential) and 2 Highers (desirable) including Maths or English
• A Foundation Apprenticeship in a related field
• Excellent communication skills
• Good listening skills and the ability to build rapport and effective relationships with internal and external customers
• Self-motivated with an appetite for continued learning and development
• Highly customer focused, with customer service work experience desirable
• Computer literate along with fast and accurate keyboard skills
• Accuracy and efficiency when dealing with numerical and verbal information
• Effective time management and prioritisation skills.

 

Email CV and cover letter