Clinical Administrator - Modern Apprenticeship - 18061

Contract: Permanent
Salary: £23,914 per annum
Employer: NHS Lothian
Closing Date: Friday 3 February
 
Capital Medical Practice is a brand new project which is being implemented to improve access to patients to primary care within Edinburgh. You will carry out a variety of tasks which require excellent communication skills when engaging with patients, clinicians and fellow team members. You will work towards SVQ Level 2 Business and Administration.

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Employer:       
 
NHS Lothian is responsible for meeting the health needs of circa 800,000 people living in and around Edinburgh and the Lothians. We employ approximately 27,000 staff and provide a comprehensive range of primary, community and acute care services for the populations of Edinburgh, Midlothian, East Lothian and West Lothian. Across all areas of care, we seek to provide specialist and general services fairly and efficiently and to the highest standards. NHS Lothian offers excellent career prospects and a wide range of job opportunities for potential employees. NHS Lothian is proud to offer all staff members opportunities for training and development as well as excellent staff benefits. 
 
Environment:
 
Capital Medical Practice is a brand new project which is being implemented to improve access to patients to primary care within the city of Edinburgh. You will become part of a new and innovative team which will provide primary medical services in a GP setting in many of the traditional ways, as well as being at the forefront of new and pioneering ways of using technology to support patients and their health care needs. This is a fantastic opportunity for anyone looking to work within primary care within the NHS.
 
What might a day in this role look like?
 
A day in this job will have a number of varied tasks which require excellent communication skills when engaging with patients, clinicians and fellow team members. Some of your daily duties will involve:

• providing a friendly and supportive service to patients registered with the practice
• registering patients with the practice and deducting those moving to another practice
• booking patient appointments either by telephone, text or face to face
• issuing repeat prescription requests, both paper and electronic
• coding medical information within patient records
• supporting clinicians with administrative aspects for referrals and medical reports
• working with the team to shape and advance new technologies to support effective patient care.

 
What will I learn?

• SVQ Level 2 Business and Administration and embed the learnings into practice
• The underpinning knowledge units include Digital Skills, Minute Taking, Office 365 Software Skills, Effective Email and Template Creation, and Medical Terminology
• Embed essential employability skills to support career development
• Effective planning and organisational skills
• Enhance your administrative and IT skills within a busy healthcare environment
• Understanding of working in a healthcare environment
• Working alongside multiple teams to support the delivery of high-quality patient care
• Increase confidence in dealing with the public and effective communication skills in the workplace
• Establish a rapport with a multi-disciplinary team and gain the confidence of patients and relatives
• Address the equality and diversity needs of patients, relatives and staff.

 
You will be supported to develop further on successful completion of the Modern Apprenticeship through an established career pathway.
 
What qualifications/skills are required?

• National 4 or above in English and Maths or Core Skills at Level 4 at grade C or above which were achieved within another qualification
• Alternatively, if you have completed a Foundation Apprenticeship in Business Skills, Financial Services or Accountancy
• 16 - 24 years of age (or up to 29 if you have a disability/lived experience of the care system)
• Evidence of working as part of a team which could have been gained from prior work experience, within education, any volunteering you may have done or if you have completed any awards such as The Duke of Edinburgh’s Award
• A passion for working within a healthcare setting and making a real difference in people’s lives
• Committed to doing your best and completing the Modern Apprenticeship with a positive attitude to the programme
• Align to the NHS Lothian Values and work to these every day.

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