 Contract: Permanent Salary: £19,750 per annum Employer: Sky Closing Date: Sunday 18 June Based in our Contact Centre in Livingston, you will be part of one of our Customer Sales Teams. We’ll help you to develop all the skills, knowledge and confidence you need to deliver the best service in the country to new and existing customers. You will be fully supported to achieve a nationally recognised Level 2/3 Customer Service qualification by the end of your first 15 months. Employer:
Sky is one of Europe’s leading media and entertainment companies and we are proud to be part of Comcast Corporation. Across six countries, our innovative products connect 23 million customers to the best apps, and all the entertainment, sports, news and arts they love, including our own award-winning original content. Environment: Working in our Contact Centre in Livingston, you’ll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. Your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends. What might a day in this role look like? We have three main Customer Sales Teams in which this role may sit: Loyalty Stay: You will find yourself taking inbound calls and you will be looking to understand a customer’s needs in order to maintain their relationship with Sky. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from Sky. Loyalty Change: You will find yourself taking inbound calls, you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they have the best package for their needs. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from their existing products, or by introducing them to new ones. Welcome: You’ll give new customers the warmest welcome to Sky. Taking inbound calls, you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they choose Sky. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best package for their needs. What will I learn? In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme, learning all about our how we deliver outstanding customer service, making you an expert in this field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks. You will be fully supported to achieve a nationally recognised Level 2/3 Customer Service qualification by the end of your first 15 months. What qualifications/skills are required?
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