Contract: Fixed Term - 18 months
Salary: £19,000 per annum
Employer: JP Morgan Chase
Closing Date: Friday 31 March
Starting in September 2023, you will be based at our state of the art contact centre at South Gyle. Throughout the programme, you will have the chance to study a variety of interesting modules and develop important skills such as handling complaints, understanding customer service principles and much more. You will work towards SCQF Level 6 in Customer Services.
JP Morgan Chase is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. In a fast-moving and increasingly complex global economy, our success depends on how faithfully we adhere to our core principles: delivering exceptional client service; acting with integrity and responsibility; and supporting the growth of our employees.
Chase is part of the JP Morgan Chase family and is one of the UK's newest digital banks. Our Modern Apprenticeship programme will give you a unique opportunity to join one of the world's largest banks and start your career by focusing on delivering exceptional service to our customers. Starting in September 2023, the programme is based at our state of the art contact centre at South Gyle.
What might a day in this role look like?
These critical telephone and chat based roles are central to our success so require individuals who aspire to be part of a team which is focused on making our business great through supporting customers and taking ownership for resolving their enquiries from first call to conclusion. You will gain valuable workplace experience as well as transferrable skills. Career development opportunities are available on successful completion of the programme.
What will I learn?
As with all of our customer operations roles, we provide a structured training programme to equip you with a broad curriculum of experiences and knowledge which will allow you to develop your skills and provide you with a number of career development opportunities across our different teams. We will also support you through the programme whilst you complete SCQF Level 6 in Customer Services.
What qualifications/skills are required?
We are looking for passionate and talented individuals who we will develop to deliver a consistently exceptional customer service experience.
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