Digital Services - Modern Apprenticeship - 18357

Contract: Fixed Term - 12 months
Salary: £11,648 - £20,821 per annum
Employer: Housing Association based in Haddington
Closing Date: This position will close when a suitable candidate is found
 
Based in the Housing Team, you will provide digital and administrative support to the Digital Services Officer to help maintain and develop our digital systems and services, and support tenants to access these services. You will work towards SCQF Level 6 in Digital Applications.

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Employer:
 
Housing Association based in Haddington.
 
Environment:
 
Office based, working in a small team.
 
What might a day in this role look like?
 
The primary purpose of the post is to provide digital support to our Digital Services Officer, working within the Housing Team to ensure excellent service delivery to our customers. The successful candidate will learn about all aspects of our digital services, including Rent Collector, our innovative new app which allows tenants to pay rent online, and our Key Tenant Scheme where, by meeting certain criteria, tenants can receive a rent discount. Duties will include:
 

• providing support with the site maintenance and content of our website
• testing digital services, for example, new digital tools in My Home, My Work, My Area and Rent Collector
• administering the Key Tenant Scheme
• responding to Rent Collector queries and troubleshooting
• ensuring accurate data entry to our IT systems to maintain effective records compliant with Data Protection legislation
• creating social media content, for example, Facebook and Instagram
• compiling statistics for performance monitoring purposes.

 
What will I learn?
 
You will learn how to communicate in a busy office environment, customer service skills and how to use our bespoke IT systems. You will also learn about our products and services and how to work efficiently and manage your workload. You will work towards a Modern Apprenticeship in Digital Applications at SCQF Level 6.
 
What qualifications/skills are required?
 

• 5 National 5s including English
• Confident using Microsoft Office including Excel and Word
• Good communication and organisational skills.

 

Email CV and cover letter