IT Support Engineer - Modern Apprenticeship - 2 posts - 17913

Contract: Permanent
Salary: £12,500 per annum
Employer: DaXtra Technologies
Closing Date: Monday 18 July

You will provide high quality assistance to our clients, learning to diagnose and troubleshoot software and service problems and help our clients install, configure and use our applications and programmes. You will work towards IT Professional at SCQF Level 6.

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Employer:       
 
DaXtra Technologies was founded in 2002 to develop intelligent recruitment software solutions for the staffing industry.
 
Environment:
 
Office based in Musselburgh.
 
What might a day in this role look like?
 

• Research and identify solutions to software and service issues
• Diagnose and troubleshoot technical issues, including deployment, configuration and setup
• Ask targeted questions to quickly understand the root of the problem
• Track issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to clients
• Refer to internal systems or external resources to provide accurate solutions
• Ensure all issues are properly logged and documented
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals.

 
What will I learn?
 
IT Professional at SCQF Level 6.
 
What qualifications/skills are required?
 

• Good Maths and English grades
• A basic grounding in computers and technology from education or hobbyist computing
• Relevant interest and working knowledge of computers and software
• Excellent written and oral communication
• Excellent problem-solving skills
• Exposure to any of (Linux, MySQL, Perl, JavaScript, Java or Database systems) an advantage
• Sense of when to escalate a problem, or ask for assistance
• Problem solving and follow through, can think outside the box
• Pragmatic and thorough
• Maintain friendly and professional relationships with clients and colleagues
• Age 16-19 preferred.

 

Apply Now