Medical Receptionist - Modern Apprenticeship - 17917

Contract: Permanent
Salary: £12,844 per annum
Employer: Medical Practice based at Tollcross
Closing Date: This position will close when a suitable candidate is found

You will act as the first point of contact for patients and will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. You will work towards SCQF Level 6 in Business and Administration.

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Employer:
 
Medical Practice based at Tollcross.
 
Environment:
 
We are looking for an enthusiastic Medical Receptionist to join our friendly team. This is a fantastic opportunity for a school or college leaver looking for their first role.
 
What might a day in this role look like?

• Use judgement, resourcefulness, common sense and local knowledge within defined parameters to respond to patients’ enquiries, particularly in assessing the degree of urgency of the patients’ requests
• Respond to queries and requests for assistance in an efficient and courteous manner, answering general enquiries and explaining Practice policies
• Use the appointment system effectively and accurately
• Record, action and electronically filing correspondence, reports and results
• Ensure that patient records are accurate, up-to-date and made available to clinicians as required
• Respond to unexpected absences by any of the clinical staff by taking the appropriate action to cancel or transfer booked appointments
• Be aware of the Practice’s set standards for appointment availability, taking reporting action as necessary
• Record daily figures of patients’ attendance and non-attendance
• Respond to requests for access to medical records and reports in compliance with the relevant Acts
• Receive and accurately record requests for home visits, assessing urgency in accordance with Practice protocols
• Ensure that correspondence, reports and results are recorded, actioned and stored in accordance with Practice protocols
• Work flexibly to provide cover to support the smooth running of the Practice and to actively participate in training meetings and Practice development.

 
What will I learn?
 
You will work towards SCQF Level 6 in Business and Administration.
 
What qualifications/skills are required?

• Minimum National 4/5 in English/Maths
• Understanding and approachable to patients and able to respond to patient requests
• Knowledge of Vision and relevant IT databases
• Well-developed keyboard skills
• Able to communicate effectively and collaboratively across varied staff disciplines
• Enthusiastic, able to motivate self and others
• Effective time management skills
• Understand the importance of maintaining patient and data confidentiality.

Email CV and cover letter