Medical Receptionist - Modern Apprenticeship - 18237

Contract: Fixed Term - 18 months
Salary: £17,550 - £18,525 per annum
Employer: North Berwick Group Practice
Closing Date: Monday 4 December
 
Working as part of a small team, you will provide a professional reception/administrative service to patients, doctors, staff and health service professionals, carrying out a variety of duties including dealing with patient requests and collating and inputting patient information onto computer systems. You will work towards SCQF Level 5 in Business and Administration.

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Employer:
 
North Berwick Group Practice is a busy NHS GP surgery providing general medical services for the patients of North Berwick.
 
Environment:
 
Working as part of a small and efficient team, you will provide a professional reception/administrative service to patients, doctors, staff, health service professionals and others at all times. Working hours are 37.5 hours per week: Monday 8am-4pm, Tuesday 8am-4pm, Wednesday 10.30am-6pm, Thursday 8.30am-4.30pm, Friday 9am-5.30pm.
 
What might a day in this role look like?
 

• Deal with patient requests face to face and on the phone. This may include booking or cancelling appointments or assisting with general enquiries
• Scan or import clinical documents into patient electronic record and workflow as appropriate
• File and extract patient records and any documents required in the general work of the practice
• Collate and input patient information onto computer systems
• Administer repeat prescription system
• Receive and record payment of non-NHS fees
• Routinely check work related emails
• Read code and update patient medical records as per GP/Practice Nurse instructions
• Book appointments for in-house Minor Surgery clinics in accordance with practice protocol
• Work unsupervised effectively in often complex and unpredictable situations
• Use own judgement, resourcefulness, common sense and local knowledge to respond to patients’ enquiries, particularly in assessing degree of urgency
• Any other reception duties assigned to postholder.

 
What will I learn?
 

• SCQF Level 5 in Business and Administration
• Industry related training / qualifications
• Soft skills (communication, teamwork, problem solving, prioritisation and organisational skills).

 
What qualifications/skills are required?
 

• 4 National 5s or equivalent including English
• Positive, reliable, enthusiastic, mature and friendly.

 

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