Medical Receptionist/Administrator - Modern Apprenticeship - 18007

Contract: Fixed Term - 12 months
Salary: £10,140 per annum
Employer: GP Practice based in the Abbeyhill area of Edinburgh
Closing Date: This position will close when a suitable candidate is found
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You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. You will work towards SCQF Level 6 Business and Administration. 

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Employer:
 
GP Practice based in the Abbeyhill area of Edinburgh.
 
Environment:
 
You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. There is potential for a permanent contract on completion of the Modern Apprenticeship.
 
What might a day in this role look like?
 
The following are the core responsibilities:
 

• Greet and direct patients
• Patient registration
• Processing of information (electronic and hard copy) and assisting patients
• Act as the central point of contact for patients
• Maintain and monitor the appointment system
• Process requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Generate repeat prescriptions and process all prescriptions requests in accordance with practice protocols
• Action all incoming emails
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiate contact with and respond to requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as required
• Type and process referrals to external agencies such as secondary care using Sci-Gateway
• Read code data on EMIS PCS and be a member of the document management/coding team
• Help to maintain and improve the chronic disease management recall system
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Distribution of information, messages and enquiries for the clinical team
• Liaise with multidisciplinary team members and external agencies such as secondary care and community service providers
• Support the administration team with non-NHS requests, secretarial duties, document management and recalls
• Support clinical staff with general tasks as requested.

 
What will I learn?
 
The successful candidate will be enrolled onto SCQF Level 6 Business and Administration.
 
What qualifications/skills are required?
 

• Minimum National 5 or equivalent in English / Maths
• A Foundation Apprenticeship in a related field
• Excellent communication skills (written and oral) and interpersonal skills
• Strong IT skills, particularly in the use of Office and Outlook
• Clear, polite telephone manner
• Effective time management
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow policies and procedures
• Polite and confident
• Flexible and cooperative
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure.

 

Email CV and cover letter