Member Services Officer - Modern Apprenticeship - 18093

Contract: Fixed Term - 12 months
Salary: £16,500 per annum
Employer: Capital Credit Union
Closing Date: Friday 14 April
 
Based in the Member Services Team, you will be on the front line providing excellent member care through a range of duties. This is a one year apprenticeship leading to a permanent contract on successful completion. You will work towards a Modern Apprenticeship in Providing Financial Services at SCQF Level 6.

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Employer:
 
Capital Credit Union is a member owned, community based, financial organisation. People are at the core of everything that we do. Our members are our owners. They are the reason we exist and they count on us to understand their needs and to work in their best interests.
 
Environment:
 
The Member Services Team has several disciplines including member services, finance, and business development. The role is critical in the delivery of a range of quality services to our members/owners of the Credit Union. You will be on the front line providing excellent member care through a range of duties. This is a one year apprenticeship leading to a permanent contract on successful completion.
 
What might a day in this role look like?
 
You will be fully trained to carry out the following tasks:

• Assist in answering written, telephone and face-to-face enquiries from members, such as explaining services and disclosing account information, all within service standards
• Process enquires quickly and efficiently from CCU mobile app, online and via our shared mailbox
• Open New Membership accounts in accordance with regulation
• Process closure requests and dormant accounts in accordance with service standards, providing evidence of retention conversations
• Assist in the upkeep of all computerised transactions
• Handle incoming and outgoing mail, and sort mail accordingly including the receipt of cheques
• Assist in the preparation of treasury tasks, such as writing cheques, preparing BACS transmissions
• Assist in the preparation of data for reports
• Ensure members' personal business is carried out in a confidential and courteous manner
• Filing using manual and electronic means.

 
What will I learn?
 
You will work towards a Modern Apprenticeship in Providing Financial Services at SCQF Level 6.
 
What qualifications/skills are required?

• A basic understanding of the legislation affecting Credit Union procedures.
• Develop an understanding of the workings of a Credit Union to deal effectively with members' enquiries.
• This will require an appreciation of the various criteria for approving and issuing loans.
• Training will be provided on these aspects of the post.

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