Salary: £18,765 per annum
Employer: Royal Bank of Scotland
Closing Date: Wednesday 12 October
Royal Bank of Scotland is working with Social Mobility Charity, Leadership Through Sport & Business (LTSB), to bring a range of apprenticeship opportunities for young people from disadvantaged backgrounds. You’ll be the first point of support for NatWest Group’s personal banking customers in one of the bank’s telephony banking teams. The bank will look to you to deliver excellent service to its customers, keeping their needs and financial goals in mind at all times. You will undertake Providing Financial Services Modern Apprenticeship (SCQF Level 6).
Royal Bank of Scotland is building a purpose-led bank. Its purpose will create longer-term, deeper relationships with its customers – when its customers succeed, its communities succeed, its economy thrives – and the bank succeeds as a result. RBS is putting purpose at the core of everything it does – doing so will create a sustainable and resilient long-term future.
RBS is working with Social Mobility Charity, Leadership Through Sport & Business (LTSB), to bring a range of apprenticeship opportunities for young people from disadvantaged backgrounds. The bank is seeking diverse young people to help make sure it represents the communities it serves. LTSB’s vision is “a world where all young people flourish, regardless of your background”.
LTSB prepares and supports bright young people from disadvantaged backgrounds into meaningful work with major firms. This programme is about making sure young people who wouldn’t normally get the chance to work in such a large firm are clear, capable and motivated about the opportunities Royal Bank of Scotland offers. Successful candidates take part in a two week interactive pre-employment bootcamp of personal and professional development where you will receive employability training and interaction with NatWest Group staff to give you an insight into the role and the culture of the bank. This will then be followed by 3 days’ work experience at RBS Headquarters which includes an allowance for travel and lunch. Successful completion of the bootcamp guarantees you an interview with RBS for a Providing Financial Services apprenticeship.
LTSB will continue to support successful candidates until roles commence 5 weeks after you start the bootcamp, and then for the first 6 months of your career. During the apprenticeship, you’ll study to gain a qualification while putting new skills to use in work, earning a competitive salary, and being supported professionally through the programme.
RBS headquarters are based just outside the city on Gogarburn campus, where many of its central and support functions are based including the Contact Centre. The campus comprises office space, a 300 seat conference centre and a business school. There's an excellent range of retail and leisure facilities on site, including a book shop, hair salon and a small supermarket on the covered ‘street’ in the heart of the main building. There are also street stalls who visit the site on a rotating basis once a week. Whatever you need to do or buy, you’ll be able to here.
What might a day in this role look like?
You’ll be the first point of support for NatWest Group’s personal banking customers in one of the bank’s telephony banking teams. The bank will look to you to deliver excellent service to its customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping customers identify products and services that are right for them, you’ll be on the other end of the phone to take their calls.
You’ll need to be flexible and work a rotating shift pattern. Your hours of work will be between the hours of 7 am and 9 pm Monday to Sunday. You’ll be required to work 2 in 3 weekends and bank holiday working is a feature of this role. NatWest Group will discuss your hours in more detail during the interview stage.
What will I learn?
This apprenticeship will follow the Providing Financial Services framework (SCQF Level 6).
As part of this role, you will achieve several key learning outcomes, including:
You will gain skills and knowledge in areas including:
What qualifications/skills are required?
We’re also looking for you to demonstrate:
Please apply as soon as possible as places on this programme are limited – don’t delay or you may miss out.