Salary: £20,000 per annum
Employer: Leadership Through Sport & Business/Royal Bank of Scotland
Closing Date: Saturday 6 May
Leadership Through Sport & Business (LTSB) has partnered with NatWest Group to bring a range of apprenticeship opportunities for young people from disadvantaged backgrounds. Based at RBS Gogarburn, you’ll be the first point of support for personal banking customers in the Contact Centre telephony and complaints teams. You will undertake Providing Financial Services Modern Apprenticeship at SCQF Level 6.
Leadership Through Sport & Business (LTSB) is a social mobility charity that prepares and supports bright young people from disadvantaged backgrounds into meaningful roles with major firms. We make sure those at risk of under-employment find careers equal to their ambition and ability, and can contribute from their first day on the job. LTSB and NatWest are looking for young people who are passionate about Financial Customer Service to join our Contact Centre programme for apprenticeship opportunities.
The apprenticeship programme is open to people of any background. It’s a fantastic alternative to full time education, and a unique opportunity to become part of a diverse, challenging and exciting organisation. Office based at RBS, Gogarburn, your hours of work will be between 7am and 9pm Monday to Sunday. You’ll be required to work 2 in 3 weekends and bank holiday working is a feature of this role. You’ll need to be flexible and work a rotating shift pattern.
What might a day in this role look like?
You’ll be the first point of support for NatWest Group’s personal banking customers in one of the bank’s telephony banking teams. The bank will look to you to deliver excellent service to its customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping customers identify products and services that are right for them, you’ll be on the other end of the phone to take their calls.
What will I learn?
Led by our experienced Careers Development Managers, you will undergo a tailored 2 week programme that will help your professional development and prepare you for your interview with NatWest for a Customer Service Apprenticeship in their Contact Centres.
The workshops we run range from exclusive interview coaching and CV workshops to critical thinking, communications, debating and presentation skills. We also include insight events and Q&A with NatWest staff members and LTSB Alumni. You will also be invited to 2 days’ work insight into the NatWest Contact Centre. Here you will find out more about the role and experience first-hand what it’s like to work for NatWest.
Successful completion of the programme guarantees you an interview with NatWest for a Customer Service Apprenticeship. Once in the role, you’ll have the opportunity to learn new skills, earn a competitive salary, and be supported professionally during the first 6 months of your career.
This apprenticeship will follow the Providing Financial Services framework at SCQF Level 6.
What qualifications/skills are required?
We are looking for young people aged 16-24 who are passionate about building a career in customer experience in the Contact Centre telephony and complaints teams at NatWest Group. You don’t need previous experience, but you do need to show evidence of a genuine interest in the sector.
There is no minimum academic criteria required although National 5 Maths and English would be an advantage. It would be ideal if you can provide evidence of your grades or equivalent results, but this is not essential. If you didn’t manage to achieve the grades or can’t provide evidence of your qualifications, NatWest Group will help you to obtain them during your apprenticeship.
We’re also looking for you to demonstrate the following:
Apprenticeship opportunities are designed to equip you with the knowledge, skills and behaviours required to be successful in the role. There needs to be the potential for the significant development of capabilities and competence during the programme for you to be eligible. You won’t be able to join the programme if you have the same or equivalent qualification, or work experience at a similar level in a similar field. This may include a related apprenticeship, a university degree or a role in which you may have developed similar skills.
We’ll carry out an eligibility check as part of the application process.
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