Trainee Administrative Officer - Modern Apprenticeship - 18109

Contract: Permanent
Salary: £19,891 per annum
Employer: Prospect Community Housing
Closing Date: Sunday 26 March
 
Based in our office at Wester Hailes, you will be an essential part of our Front Office team as the first point of contact for callers and visitors, and will carry out a variety of reception and administrative duties. You will work towards Business and Administration at SCQF Level 6.

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Employer:  
 
Prospect Community Housing is a Registered Social Landlord providing affordable homes for rent in the Wester Hailes area of Edinburgh.
 
Environment:
 
We are looking to recruit a Modern Apprentice to work in our Property Services department, providing a wide variety of reception and administration duties. You will work with our Front Office team at our headquarters in Wester Hailes. Working hours are 35 hours per week, Monday to Friday.
 
What might a day in this role look like?
 
You will be an essential part of our Front Office team as the first point of contact for callers and visitors to our office. Your reception duties will include:
 

• receiving visitors to the office
• dealing with enquiries from callers to the office courteously and efficiently, and providing general information where appropriate
• answering the telephone promptly, courteously and efficiently and taking messages accurately
• arranging appointments for staff as required
• logging repairs
• ensuring the reception area is attractively maintained
• ensuring reception area is secure at the end of day, closing and checking all shutters and securing front doors.

 
You will also assist in the administration of maintenance of the Association’s properties, liaising with tenants, factored owners, contractors and insurance companies, and other duties as required.
 
What will I learn?
 
Our new apprenticeship programme is centred on work-based learning, where the training is directly linked to the job. In addition to developing the skills and knowledge required for the job, our programme also develops interpersonal skills. 
 

• SVQ Level 3 (SCQF Level 6) in Business and Administration
• Industry related training in MS Office, customer service skills and health and safety essentials
• Interpersonal skills such as communication, time management, problem solving and team working.

 
What qualifications/skills are required?
 

• At least one Higher, preferably in a related subject (i.e. Business, IT)
• National 5 in both English and Maths
• Experience of using MS Word and Excel is desirable
• Positive, reliable, confident, outgoing and enjoys helping others
• Funding for this Modern Apprenticeship is available for candidates between the ages of 16-24.

 

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