Contract: Fixed Term - 13 months
Salary: £9.50 per hour / £332.50 per week
Employer: M&G plc
Closing Date: Friday 16 April
It is the job of the Client Insights and Strategy Team to be the impartial voice of our clients when both measuring on our existing performance and having the conversation on our areas for improvement and future strategy. This is an exciting role and the successful applicant will have business responsibilities giving a broad experience across a range of areas.
M&G plc is an international savings and investments business, managing money for both individual savers and institutional investors in 28 markets. As at 30 June 2020, we had £339 billion of assets under management and administration, around 5 million retail customers and more than 800 institutional clients.
With a heritage dating back more than 170 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. We serve our savings and insurance customers under the Prudential brand in the UK and Europe and for asset management in South Africa, and under the M&G Investments brand for asset management clients globally.
At M&G our vision is: to become the best loved and most successful savings and investment business and we’re looking for people who are excited about joining us on our journey.
Based in our office at South Gyle, Edinburgh, you will work 35 hours per week.
What might a day in this job look like?
As an Apprentice within the Client Insights and Strategy Team, you will support all aspects of the end to end customer insights, strategy and intelligence journeys. The vision for the team is to inspire, organise and drive our business in the delivery of consistently great and improved outcomes for our customers and clients.
Your duties will include:
What will I learn?
As a Business Administration Apprentice with BPP, you will undertake the Business Administrator Level 3 Advanced Apprenticeship (SCQF Level 6). The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face to face inductions and masterclasses.
What Qualifications / Qualities are required?
As a minimum, candidate will have 5 National 5s with good grades in Maths and English (A-C). Alternatively, you will have 2 years of work experience in financial services industry or customer services.
The role would ideally be suited to a confident individual with an interest in Customer Insights and Services with a focus on data analysis and interpretation. The successful applicant should enjoy working as part of a team and be able to manage their time effectively. The applicant would ideally have an inquisitive and analytical nature, be keen to learn and a keen eye for detail.