Contract: Fixed Term – 12 months with potential to be made permanent
Salary: £16,000 per annum
Closing Date: Monday 25 November
The Computershare International Service Desk HQ is moving to Edinburgh and we are looking for talented and enthusiastic IT apprentices to join the team and grow their careers with us.
Computershare is a financial services company with 16,000 employees in 21 countries.
Office based in the EH2 area.
What might a day in this job look like?
The 24/7 Global Service Centre is responsible for managing all first line service and support tasks for our customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. Analysts must develop a strong knowledge of all tasks associated with the role.
With a focus on building knowledge and experience, and under the instruction of a mentor:
What will I learn?
What Qualifications / Qualities are required?