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Medical Receptionist - Modern Apprenticeship - 16581

29 November 2018


Fixed Term - 18 months


£8,746 - £10,337 per annum 


North Berwick Group Practice, St Baldred's Road, is a busy NHS GP surgery providing general medical services for the patients of North Berwick. 

Work Environment: 

Based in a small and efficient Medical Reception/Admin team, you will work 30.5 hours per week - Monday 8.30-5pm, Tuesday 9-6pm, Thursday 9- 6pm and Friday 12-6pm.

What might a day in this job look like?

  • Provide a professional reception/administrative service to patients, doctors, staff, health service professionals and others at all times
  • Deal with patient requests face to face and on the phone.  This may include booking or cancelling appointments or assisting with general enquiries
  • Work unsupervised effectively in often complex and unpredictable situations
  • Use own judgement, resourcefulness, common sense and local knowledge to respond to patients' enquiries, particularly in assessing degree of urgency
  • Scan or import clinical documents into patient electronic record and workflow as appropriate
  • File and extract patient records and any documents required in the general work of the practice
  • Collate and input patient information onto computer systems
  • Administer repeat prescription system
  • Receive and record payment of non-NHS fees
  • Routinely check work related emails
  • Read code and update patient medical records as per GP/Practice Nurse instructions
  • Book appointments for in-house Minor Surgery clinics in accordance with practice protocol
  • Any other reception duties assigned to postholder.

What will I learn?

  • SVQ Level 2 / 3 in Business and Administration 
  • Soft skills (communication, teamwork, problem solving, prioritising and organisational skills).

What Qualifications / Qualities are required?

A minimum of 4 National 5s or equivalent including English.

We are looking for someone who is positive, reliable, enthusiastic, mature and friendly.

Closing Date:

This position will close when a suitable candidate is found.