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Online Customer Support - Modern Apprenticeship - 2 posts - 16888

9 January 2019

Contract:

Fixed Term - 12 months with potential to be made permanent

Salary:

£10,000 per annum

Employer:

Origin Fitness is a UK based distributor and manufacturer of commercial fitness equipment. Origin works with both distributors and commercial operators to combine both equipment provision and a range of support services which include gym design, marketing, training and servicing.  The company is currently looking to grow its market share in the UK and in markets overseas, with digital marketing a key part in the company's strategy towards achieving this.

Work Environment: 

Office based in the EH28 area.  Working hours are 9am - 5.30pm Monday - Friday.  You will receive a free gym membership.  Your salary will increase after completion of the apprenticeship.

What might a day in this job look like?

  • Processing Customer Orders using Salesforce CRM software
  • Liaise with customers and suppliers digitally via Outlook and telephone
  • Follow internal procedures to efficiently digitally record and maintain order details on Excel spreadsheet 
  • Manage online customer web response - providing online advice and assistance to our customers
  • Coordination of dispatch of goods
  • Work with and support existing team members at all times
  • Ensure all operational procedures are adhered to
  • Liaise with other company departments using internal online chat to ensure all customer experiences are of the highest levels
  • Report to Operations Manager on all aspects of day to day activities.

What will I learn?

You will work towards SCQF Level 6 Digital Application Support.

What Qualifications / Qualities are required?

  • A minimum of 5 National 5s, including English and Maths.  
  • Good computer literacy (Word, Excel, Outlook etc) 
  • Good communication skills 
  • Presentable 
  • An awareness of customer care
  • Ability to communicate at all levels externally and internally
  • Previous use of Salesforce a benefit but not essential
  • 16 - 19 years old.

Closing Date:

Sunday 20 January.