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IT Support Agent - Modern Apprenticeship - 17100

14 March 2019


Fixed Term - 12 months with potential to be made permanent


£10,000 per annum


BLACKBX a small, ambitious and fast-growing tech company based in Leith.

Work Environment: 

Office based in the EH6 area.

What might a day in this job look like?

Do you want to work for a company that's changing how brands communicate with their customers? A place where you're going to have an impact from day one and really be a part of something?  In the last three years, we've gone from nothing to more customers you can shake a stick at. This means no suits, no politics and a get-stuff-done culture where you can make your mark and take as much responsibility as you can handle. Come prove yourself - there's no glass ceiling. This is a customer facing role so you must be a comfortable, confident and experienced communicator, on the telephone and in writing.

What will I learn?

You will work towards SCQF Level 6 IT Systems and Networking.

What Qualifications / Qualities are required?

Here are the personal traits and experience we're looking for:

  • Quick learner, value-driven, highly inquisitive
  • Energetic, enthusiastic with a strong desire to always improve
  • Strong record of success in whatever you have done
  • Exceptional verbal and written communications skills
  • Coachability.

Whilst not essential, the following will certainly help:

  • Call centre experience
  • Previous technical support experience. 

Closing Date:

Sunday 31 March.